All Storyd items are made to order just for you based on your personalization and we want nothing more than for you to love them. We're all about 100% happiness guaranteed.

If your piece arrives in less-than-perfect condition or you are unhappy with it, you can make a return within 14 days of the delivery date and receive a refund minus any shipping fees. Items must be unworn, unwashed and with tags.

We pack every order with care, but once in a while a shipping mishap or production hiccup sneaks through. If your item arrives damaged or defective, just snap a few photos of the product and its packaging and send them along with your request. Those pictures help us understand what went wrong, get you a full refund (shipping included) and fine-tune our process so future orders are even better. Thanks for helping us keep the quality—and the smiles—high!

Please note we are a small team and we will get back to you within 48 hours (usually less).