Your Preorder Status

All Storyd items are made to order just for you based on your personalization. During pre-order periods for Friends and Family events or exclusive launches of new product, preordered items are expected to ship within 8 weeks but may ship sooner. We will keep you up to date on your order and shipping.

Your Order Status

All Storyd items are made to order just for you based on your personalization and begin the production process almost immediately after being submitted. Our commitment to you is to have your pieces made within a week of ordering and then shipped. You will receive a notification via email of your order confirmation and again once your order has shipped. As much as we'd like to offer it, at this time, we are unable to make changes to orders once they have been submitted.

It may take up to three business days after receipt of a shipping notification for the information to populate on your tracking number. If you have still not seen any updates after three business days, please reach out to us at your@storyd.com and we will see what we can do to help.

How Do I Cancel or Change My Order?

To ensure our incredible customers receive the highest quality personalized pieces within our stated made to order timeframe, most orders start production immediately after they're placed. As a result, we're unable to cancel orders or make changes, such as applying discount codes, adjusting personalization and customization, or removing items, once the order has been submitted on our website. Feel free to reach out to us at your@storyd.com and we'll try to do our best.